By accessing or using StayOS, submitting an enquiry, managing a reservation or using a StayOS-powered service, you agree to these Terms of Service.
1. About the Service
StayOS provides hospitality technology and related services, which may include:
- A direct accommodation marketplace.
- Guest enquiry and communication tools.
- WhatsApp and email communication services.
- Quotation and reservation management.
- Guest relationship management.
- Payment and voucher workflows.
- Property, operational and reporting tools.
2. Role of StayOS and Participating Properties
StayOS provides technology that connects guests with participating hospitality properties. Unless expressly stated otherwise, the accommodation, hospitality and related services are supplied by the participating property.
The contract for accommodation is ordinarily between the guest and the property. The property is responsible for its availability, rates, descriptions, facilities, house rules, cancellation conditions and delivery of hospitality services.
3. Eligibility and Account Security
Users must be legally capable of entering into the relevant agreement. Business users must be authorised to act for the organisation or property they represent.
Users are responsible for protecting login credentials, one-time passwords and access devices. Suspected unauthorised access must be reported promptly.
4. Accurate Information
Users must provide information that is accurate, current and complete. StayOS and participating properties may rely on submitted guest counts, contact details, travel dates, identity information and service requirements.
5. Enquiries and Quotations
An enquiry does not create a confirmed reservation. A quotation remains subject to availability, validity dates, payment requirements and the property’s booking conditions.
Rates, taxes, inclusions, exclusions and cancellation terms displayed in the final quotation or confirmation apply to that reservation.
6. Reservations
A reservation becomes confirmed only when the conditions specified by the property have been met, which may include acceptance of a quotation, receipt of a deposit, full payment, completion of guest details or written confirmation.
Guests must review confirmation details and promptly report errors.
7. Payments
Payments may be processed by third-party payment providers. Additional terms, authentication requirements and privacy policies may apply.
StayOS may display payment status and transaction references but does not guarantee approval by a financial institution or payment provider.
8. Cancellations, Refunds and No-Shows
Cancellation, amendment, refund and no-show conditions are determined by the participating property and the specific rate or quotation accepted by the guest.
Guests are responsible for reviewing these conditions before confirming a booking.
9. WhatsApp, Email and Electronic Communications
By supplying contact information or initiating a conversation, users authorise operational communication reasonably necessary to respond to enquiries and manage quotations, reservations, payments and stays.
Marketing communication is subject to applicable consent and opt-out requirements. Users should not send passwords, full card details or unnecessary sensitive information through chat.
10. Acceptable Use
Users may not:
- Use StayOS unlawfully, fraudulently or deceptively.
- Interfere with platform availability or security.
- Attempt unauthorised access to another account, property or tenant.
- Upload malware, harmful code or unlawful content.
- Scrape or copy platform information without permission.
- Misrepresent identity, authority, rates, availability or booking status.
- Use communication tools for spam or unlawful direct marketing.
- Infringe intellectual-property, privacy or other legal rights.
11. Property Responsibilities
Participating properties are responsible for:
- Keeping property, unit, pricing and availability information accurate.
- Honouring confirmed reservations and disclosed terms.
- Using guest information only for lawful hospitality purposes.
- Managing staff permissions and account security.
- Complying with consumer, privacy, tax and tourism requirements.
- Responding to guests and resolving property-service disputes.
12. Intellectual Property
StayOS, its software, interface, branding, documentation and original content are protected by applicable intellectual-property laws. No ownership rights are transferred except where expressly agreed in writing.
Users retain rights in content they lawfully submit but grant StayOS the limited rights necessary to host, process, transmit and display that content to provide the service.
13. Third-Party Services
StayOS may integrate with third-party services such as messaging, payment, email, hosting and analytics providers. StayOS is not responsible for third-party services outside its reasonable control.
14. Availability and Changes
StayOS aims to provide a reliable service but does not guarantee uninterrupted or error-free operation. Maintenance, security events, provider outages and upgrades may affect availability.
Features may be changed, improved, suspended or discontinued where reasonably necessary.
15. Disclaimers
To the extent permitted by law, StayOS is provided on an “as available” basis. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, StayOS will not be liable for indirect, incidental, special or consequential loss arising from use of the platform, third-party services, or hospitality services supplied by a participating property.
Any liability that cannot be excluded will be limited only to the extent permitted by applicable law.
17. Suspension and Termination
Access may be restricted or terminated where necessary to address non-payment, unlawful use, security risk, material breach or harm to guests, properties, providers or StayOS.
18. Privacy
Personal-information processing is described in the StayOS Privacy Policy.
19. Governing Law
These terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer rights or jurisdictional rules that apply.
20. Changes to These Terms
StayOS may update these terms when services, laws or operational requirements change. Updated terms will be published on this page.
21. Contact
Questions about these terms may be directed to:
StayOS Support
Email:
support@stayos.co.za
Website:
stayos.co.za